Find answers to all your frequently asked questions (FAQs) about travelling on ferries or cruises via Port of Tyne.

 

Q1. How do I get to and from the Port?

By Rail: Newcastle Central Station. Journey time approximately 15 minutes by car/taxi - Taxi service would cost around £15. Consult your cruise company as they may be providing a shuttle bus.

 By Metro: The nearest Metro Station is Percy Main, approximately a 15 minute walk.

 By Air, Newcastle International Airport: Follow signs northbound on the A19, journey time

approximately 15 minutes by car/taxi.

 By Road: Follow signs northbound on the A19. Our postcode for directions is NE29 6EE

 By Bus: Newcastle Central Station is approximately 20 minutes by bus. DFDS provide a shuttle bus which needs to be booked via their website. 

Taxi rank: There is a taxi rank outside the main terminal. Alternatively please ring Bluline to order a taxi on (+00 44) (0) 191 262 6666.

 

Q2. Can I park at the Port?

The car park is open 07:00-20:00 daily and is just minutes’ walk from the International Passenger Terminal.

Parking is free for the first 4 hours, then charged at £12 per 24 hours from your arrival. However if you are a cruise passenger it is advisable to check with your cruise line in case they have negotiated special rates. Directions to the Passenger Terminal are available to download.

 Lost tickets will be charged at £15 per day.

DFDS Amsterdam Mini Cruise Example:
Day 1 - Arrive in car park at 3pm
Day 2 - In Amsterdam
Day 3 - Leave car park at 11am
Parking cost £24 (44 hours)


Q3. Can I reserve and pre pay a secure car parking place ?

 No need to do this, please arrive and park in our long stay car park


Q4. When must I check in?

The last check-in times for passengers are:

DFDS Seaways– One hour before sailing

Cruise and Maritime Voyages  - As per check in instructions on your ticket.

Fred. Olsen Cruise Line - As per check in instructions on your ticket.

 

Q5. What facilities do you have in the terminal building?

•    A café and licensed bar for meals, snacks and drinks.
•    An ATM cash machine for foreign currency.
•    Internet access is available from the café. 


Q6. What facilities are there for people who are disabled or have reduced mobility?

If you require assistance getting through the Port please advise the ferry or cruise company when booking or a member of staff when checking in.

There are toilet facilities for people with disabilities throughout the Port.

Assistance is available to help wheelchair users or those with reduced mobility and their companions board the ship. The Port car park has designated spaces for people with disabilities and/or reduced mobility. 

 

Q7. Can pets be taken through the Port?

Dogs and cats vaccinated against rabies and meeting other health requirements can travel through the Port without going into quarantine, under the Pet Travel Scheme. For more information see: www.defra.gov.uk/wildlife-pets/pets/travel/index.htm Pet owners must make advance arrangements with the ferry company.

NB Only assistance dogs are allowed in the terminal building.

 

Q8. Can we arrive the night before an early crossing and camp out at the Port?

Overnight camping/sleeping in the terminal building is not permitted. The terminal building is closed to the public from 1700 - 0800.

 

Q9. How can I find local accommodation?

At Visit North East England ’s official visitor website. See http://www.visitnortheastengland.com/

 

Q10. What is there to do in the region if I have any spare time?

World heritage sites, stunning coastline, dramatic castles and cathedrals, sumptuous stately homes and gardens, plus some of Europe’s most culturally exciting cities are all within easy reach from the Port of Tyne.

For further information on our beautiful region download our cruise brochure or visit www.visitnortheastengland.com for local tourist information.

 

Q11. Do we need passports and health cover?

For all international ferry crossings every passenger must have a valid passport with them to board the ferry.  Visit the following website for more information:  www.passportandvisaservice.co.uk/passport-services

You will need a European Health Insurance Card (EHIC) to receive healthcare during a visit to a European Economic Area country. Visit:
www.ehic.org.uk

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