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A ferry relaxing time19 Jun 2008

The Port of Tyne celebrated today with an event to mark the extensive investment at the port's International Passenger Terminal, designed to improve customer comfort and passenger experience.

The £1.2 million project, started late last year, includes a new automated car park creating an extra 200 spaces to add to the existing 400, and has greatly improved the layout of the check-in desks to give cruise and ferry passengers an all round smoother service, reducing the time for passengers to board.

The Port of Tyne International Passenger Terminal is one of the region's three international gateways to have received a passionate welcome thanks to an initiative led by One NorthEast's regional image campaign. Other remodelling in the passenger lounge has seen improvements made to the café and plasma TVs have also been installed to increase passenger comfort & communication.

The completion of the development comes just in time for an expected busy summer sailing period and Port of Tyne Cruise and International Passenger Terminal Manager, Fergus Poole, said "I am delighted at the speed at which the improvements have been made. We are always looking at ways to add value and improve the passenger experience and the current improvements to the check-in desk layout and car parking accommodation enables passengers to pass smoothly and quickly onto their destination. We very much look forward to receiving their feedback on the changes."

The revamped check-in desks were symbolically handed over by Keith Wilson, Managing Director of the Port of Tyne to John Crummie, UK Managing Director of DFDS Seaways in a small ceremony organised by the Port of Tyne and afterwards, guests boarded the King of Scandinavia for a champagne reception and lunch.

Mr Crummie said: "In general, the investment the port has made this year has enabled us to give our motorist and foot passengers a hassle-free service which is a great way to start their sea journey. Unlike air travel, sea travel allows travellers keen to get on their way and relax, to be processed without unnecessary delays".

Operational Note to Editors

The Port of Tyne is an important Northern Gateway and key player in the Tyne & Wear region; a dynamic trading hub with five business areas: conventional and bulk cargoes; logistics; car terminals; cruise and ferries; and estates.

For further information contact

Lisa Donohoe, Assistant Marketing & Communications Manager
Tel: 0191 455 2671
Mob: 07912 390 777
Email: lisa.donohoe@portoftyne.co.uk

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