News & Media


Coronavirus – COVID-19

Precautionary business continuity measures to mitigate the impact of COVID-19.

Following the Government’s publication of its plan to deal with the escalation of Coronavirus (COVID-19), we want to take this opportunity to update you on the actions we are taking as a business and Harbour Authority and answer some of the questions you may have about what we can do to mitigate its impact.

The risk from vessel arrivals remains low and Port operations are currently unaffected.

All of our services are operating as usual and our offices remain open. Should this change we will update our customers directly and third parties through our social and digital media channels.

The Port has formed a COVID-19 Working Group led by Maritime Director & Harbour Master, with membership from across the Port, focused on resilience, planning, response, and communicating messages, guidance and advice to those who use our services.

We are following national guidance and monitoring the situation, working on the advice of amongst others, UK Government, Public Health England, and Tyne Port Health Authority.

As a precautionary measure we have introduced the following Business Continuity Measures:

  • Increased cleaning in public areas of the Port and increased hand-sanitiser gels in offices and entrances.
  • Sharing key messages on personal hygiene through posters within our public spaces.
  • The key messages to protect yourself and others from Coronavirus are: to practice good hand hygiene, washing your hands with soap and water regularly throughout the day; catch your coughs and sneezes in a tissue and then bin it; and if you have recently arrived back from specified areas follow the returning traveller advice.
  • Currently we’re are not expecting labour, fuel or driver shortages – however if this changes we will endeavour to contact customers in advance with further information.
  • All unessential business travel for Port employees is cancelled until further notice.
  • Where possible customer meetings will take place online, and any large meetings will be postponed.
  • Home working where possible will be permitted for Port employees who are able to do so.
  • In the worst-case scenario efforts will be made to mitigate against a reduction in the workforce for colleagues who are either in isolation or caring for dependents; we estimate that we will be able to continue to operate for a period with a reduction of 20% of personnel.
  • For travel agents and other partners using the International Passenger Terminal we recommend that you also seek advice from your travel operator.

We apologise for any inconvenience these measures may cause, and we will continue to monitor the situation and will update advice to customers and third parties accordingly.

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