News & Media

7th September 2021

PORT OF TYNE IMPROVES CUSTOMER EXPERIENCE WITH REFURBISHED QUAY

Port of Tyne, one of the UK’s most popular deep water cruise and ferry ports, has invested in passenger and cruise operator experience with a £542k refurbishment of its quayside facility, Northumbrian Quay.

The new extension at the Port of Tyne, has tripled the cruise operating area allowing up to 15 coaches direct access to the ships gangway enabling embark and debark passengers to gain access direct to the ship where before they had to walk the length of the quay. For cruise operators, the extension provides a more streamlined storing and baggage operation.

ISO 44001 accredited Port of Tyne has two purpose built, lock-free cruise berths with the ability to accommodate vessels up to 300m. The Port expertly handles full turnaround visits and transit calls at its newly expanded quayside facility, which opened in March 2020 after a £542k refurbishment. The new extension at Northumbrian Quay significantly enhances the passenger and cruise operator experience.

Kate O’Hara, Commercial Director for Cruise at Port of Tyne commented: “The extension of Northumbrian Quay further enhances the facilities at our award winning International Passenger Terminal. We pride ourselves on providing passengers and cruise operators a world-class service and seamless customer journey, and the refurbished quay reflects and facilitates that for us.”