Privacy Policy


We want to keep you informed and provide the services and information you need, while remaining totally committed to protecting your privacy and data.

We use the information that we collect about you in accordance with the General Data Protection Regulation 2018 and the Privacy and Electronic Communications Regulations 2003. 

Our Privacy Policy sets out how we collect and manage your data to ensure we never fall short of your expectations from us. 


We prefer to collect the information we need directly from you. That way, you know what we have, and we can be sure you’ve provided us with the most accurate and up to date information. We will usually do this:

  • When you start to do business with us
  • When you contact us for any reason
  • If you complete an online form
  • If you provide us with your business card
  • If you enter a competition
  • If you visit our website
  • When you apply for job opportunities on our web site
  • When you register to use our online portal


The information we collect about you may vary based on what services and information we provide to you.  Typically we need:

  • Your name, job title and address so we know who you are and what services you need from us
  • Your telephone number and email address so that we can keep in touch with you about your account
  • We only collect information about you that we need to make sure you get the best service from us. We respect your privacy and we try to minimise what we do collect.
  • We may gather information when you visit our website, such as which pages you visit or how long you spend reading a particular page. This data helps us to improve your online experience.
  • We collect personal information (such as information on your CV) when you apply for job opportunities on our website.

We keep a record of the events you attended and emails we send you, and may even track whether you receive or open them so we can make we are sending you the most relevant information.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. See our Cookie policy on our website for more details.


We use your data to:

  • Provide you with the services you want
  • Keep you informed with news about how the Port is doing and activity on the River Tyne
  • Tell you about changes in our services or new services we feel would be beneficial to you
  • Invite you to business or community events
  • Look after your relationship with us, including:
    • Seeking your views on any service we provide
    • Dealing with any problems, enquiries, or complaints you may have
    • Resolving  queries on billing and payment
    • Keeping our records accurate and up to date
  • Comply with any legal or contractual obligations we may have
  • Measure the effectiveness of the website
  • Enable you to apply online for jobs and keep you informed on the progress of any job application you have made


We will not share any of your personal details with any third party without your agreement, unless we are required to do so in order to fulfil our contract with you, or for legal reasons allowed by law.

The third-party providers used by us to fulfil our promise to you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers are carefully selected professional contractors (such as mailing or research companies) who help us provide you with our services.  We have legally binding contractual agreements in place with any providers we may use to ensure that your data is secure at all times, and cannot be accessed or used for any other purpose.


Unless you ask us not to, we will tell you about our services, events, invitations and news. You can opt out of any of these communications at any time.  Every time we communicate with you we will tell you how to do this.


We aim to collect accurate and up-to-date information so that we can provide you with the excellent, efficient customer service you demand, and no more.

We take great care to keep the information we hold about you safe and secure, with robust technical security using secure passwords.

Our policies and processes ensure your information is only available to our employees who need to see it to do their job, and those employees are highly trained for this responsibility.

 We establish robust procedures and contracts to extend these protections to any other person or organisation we may need to give your information to.


You have the following rights related to your personal data:

  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to lodge a complaint with the Information Commissioner’s Office


We may change this Privacy Policy from time to time to reflect changes in the law, guidance from the Information Commissioner’s Office, or for other legitimate reasons. If we make any changes in the way we treat your personal information, we will make this clear on our website.


We’re keen to promote our services and events which we think you may be interested in and from time to time we may contact you with news we think may interest you.  Every time we contact you we will give you the opportunity to stop hearing from us. Please contact us if you have any questions or wish to be removed from any communications:

  • Email us on:
  • Call us on: 0191 455 2671
  • Or write to us at: Data Promise, Port of Tyne, Maritime House, Tyne Dock, South Shields, NE34 9PT


We look forward to keeping you informed safely and securely, how and when you choose to stay in touch with us.